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FAQ
You can contact Pixelwerks Media to request an order update by emailing us at: sales@pixelwerksmedia.com

HOW SOON WILL MY ORDER SHIP?


Since most of our products are custom made in house, it may take 2 - 4 business days to ship your order. If there are any delays with fulfilling your order, we will contact you immediately.


I TYPED IN THE WRONG ADDRESS, CAN YOU CHANGE IT?


If your package has already been sent out, you will need to contact shipping provider to see if you are able to correct the address. Pixelwerks Media and shipping provider are not responsible for incorrect addresses inputted by the customers. If your package ends up getting sent back to us, you will need to cover the additional shipping fee for us to send it back out again.

WHAT DOES "AWAITING FULFILLMENT" MEAN?


This means, we have received your order and it is currently being processed. Please allow 2-5 business days before shipment. In most cases, it'll be out much faster!

TRACKING MY ORDER


Customer accounts are updated with tracking info within 48 hrs. To make it more convenient for our customers our system automatically emails each customer their tracking numbers when an order ships. Customers are not required to log into the website to track the status of orders. Our goal is to keep customers updated regarding their order status at all times. Of course we're also happy to answer any order status concerns customers send us. Emails are answered by a representative within 24 hours of being sent, Monday - Friday.

MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED MY PACKAGE AND I DON’T SEE IT. WHAT DO I DO?


Sometimes, shipping provider marks a package as delivered but ends up delivering next business day. We recommend waiting one business day for your order to arrive. For lost/stolen packages, please contact shipping provider or your local Postal Service. We can assist you once shipping provider or your local Postal Service has been contacted. Email us at sales@pixelwerksmedia.com


WEBSITE PRICING, DISCOUNTS, & PROMOTIONS

Pricing is subject to change without notice. Orders placed prior to promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of an offer and/or modify or cancel any promotion due to a system error or unforeseen issues.

IS IT SAFE TO USE MY CREDIT CARD?


As surprising as it may seem, the checkout process on our website is considerably safer than giving your credit card to a waiter in a restaurant. We take our customers Security and Privacy very seriously and use the highest level of protection possible. For all transactions we use SSL encryption security utilizing advanced data encryption to protect your privacy and personal information. When you submit an order, your personal information is encrypted to prevent others from intercepting your data. All online transactions through our website are secured with industry standard SSL encryption.

DO YOU ACCEPT PAYPAL?


Yes. Paypal is accepted from customers that have verified Paypal accounts and use a verified shipping address located in the United States. We will not ship any orders to unverified Paypal addresses. We also accept VISA, MasterCard, Discover, and American Express.

INTERNATIONAL SHIPPING


Yes, we gladly accept international orders.

CAN I CANCEL MY ORDER?


If you need to cancel your order please email us immediately. Include the following: your name, order number, phone number and reason for canceling. We can cancel any order that has not already been processed. If your order is currently being processed or has already been shipped, you must go through the return process to obtain a refund. For more information please refer to our return policy: https://pixelwerksmedia.com/pages/return-policy

PRIVACY POLICY


We require your contact information such as: full name, address, email address, and telephone number in order to properly fulfill your order. We do not sell, trade, barter or rent your name, personal information.

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